CRM, Loyalty & After-Sales
Back and front-end returns management
Loyalty
After-sales service management
Customer engagement platform
An advanced returns management platform that helps brands and retailers turn returns from a cost into an opportunity for sales and loyalty.
The platform optimizes the entire returns logistics flow, reducing operating costs and improving sustainability through collaboration with eco-friendly logistics operators. It also offers omnichannel and customizable management, ensuring a smooth and intuitive experience for consumers and companies.
iF Returns simplifies the return process for end customers, increasing the likelihood of product exchanges and reducing unnecessary returns.
iF RETURNS
- -25% operating costs for returns
- +40% sales from product exchanges
- 200,000 integrated drop-off points
End-to-end omnichannel SaaS platform to turn loyalty into a concrete growth lever.
It was born in an advanced retail context like Scandinavian grocery retail and responds to a very clear need: increasing retention, frequency and customer value.
It brings together engagement, data and commercial activation in one coherent architecture, with complete engagement and gamification features.
LOBYCO
- Omnichannel loyalty, retail-native
- Integrated white-label app
- Complete promotional engine
Prolong is an after-sales management platform that helps brands and retailers centralize returns, warranties, repairs and maintenance services across online and in-store channels.
The platform automates service requests, from initial assessment to returning the product to the customer, and coordinates work across internal teams and external repair workshops. Brands can offer the service under their own name and connect Prolong to the systems they already use.
PROLONG
- Returns, warranties and repairs in one platform
- Automated workflows from request to handover
- After-sales services online and in store
Insider One is an all-in-one customer engagement platform that allows brands to orchestrate personalized experiences across every channel from one place.
With an integrated Customer Data Platform and advanced AI engine, it enables brands to unify data, truly understand customers and activate real-time omnichannel campaigns – from email and web to WhatsApp and mobile.
INSIDER ONE
- Automation, personalization and predictive AI combined to anticipate user needs
- Recognition of non-logged-in users via Device ID
- Centralized journey management
